Collab Hub Intranet Support Service
Get extra help when you need it by upgrading your support plan or choosing from our launch packages and add-ons.
Support Plans
Collab Hub Support Services
All Collab Hub plans come with 6 months support which includes free upgrades and access to our technical support help desk. After the free support plan expires, the basic support can be renewed on a yearly basis.
- User guides
- How-to articles & videos
- Unlimited support cases per month via email help desk
Note: Does not include support dealing with your own server, email, Active Directory and other third party configurations.
Collab Hub Premium Level Agreement Services
Get a premium SLA service to get reliable, high-touch support from senior Collab Hub support engineers who are familiar with your goals, environment, and account that are ready to diagnose issues to keep your mission-critical instances up and running.
- Dedicated Senior Support Team
- Faster Resolution
- Phone and Video Support
- 24/7 Coverage
- Priority Escalation
- Health Checks
- Proactive Case Management
- Operations and Tactical Reviews
- New Feature Request Priority
Launch Packages
Premium Launch Package
Our Premium Launch Package is designed for new customers on the CollabHub software who wants us to set up the whole intranet from on-premise installation, server setup, active directory / single sign-on implementation, and department/pages setup.
On-Premise Installation Package
The On-Premise Installation Package is designed for new customers on the Collab Hub software who are hosting on-site that need expert guidance to install the software on your own server infrastructure.
Add-Ons, Upgrades, & Customizations
Single Sign-On
Integrate into your existing Windows Active Directory or ADFS for single sign-on (SSO) and define mappings between Windows security groups and CollabHub user roles. This also syncs selected data fields and updates the changes between CollabHub and Active Directory.
* Active Directory available for on-premise installations.
* ADFS / SAML available for cloud installations.
Data Migration
We can migrate your data from just about any other platform into Collab Hub. Our migration services cover all the stages of a software migration project, from the assessment and planning stages, to the actual conversion.
* Price quote will be provided after an assessment of your existing intranet infrastructure, data library, and the estimated time it will take to perform the migration.
Custom Homepage and Internal Layouts
Our support team can help you create a custom homepage and multiple page layouts and provide direct access to the information your people need and what you want them to access.
Custom Widgets
Our support team can help you create custom widgets that you can use through out your Collab Hub instance. For example, stock ticker widgets, local weather widgets, RSS feed widgets, and more. You can utilize these widgets in the Collab Hub PageBuilder.